Subscription Policy

At Orlenne Couture, we want you to have full control over your subscriptions at all times. That’s why we have designed a simple, transparent, and flexible system so you can manage your subscription whenever you wish.

 

How do our subscriptions work?

 

Automatic refills are designed to help you stay consistent without having to worry about reordering the product.

 

With your first purchase, you will receive the pack at a reduced price as a one-time introductory offer. After that, we will automatically send you a new pack every 30 days at the original price of the product purchased, which you can see at any time in our catalog or in your subscription account, without you having to do anything.

 

Starting with your second order, we will include a free gift in each box to help you get even better results.

 

In addition, you will receive an email reminder before each shipment, and you can cancel or skip a shipment at any time, with no commitments or surprises.

 

By placing this order, you agree to be charged a reduced price today and the original price of the product every 30 days until you cancel your subscription.

 

We have created this system to offer convenience, real results, and long-term value.

 

Manage, modify, or cancel your subscription

 

You can manage your subscription at any time, with no penalties and no long-term commitments.

 

Specifically, you can:

 

✅ Modify the delivery frequency
✅ Change or update your payment method
✅ Edit your shipping address
✅ Pause your subscription
✅ Cancel your subscription at any time

 

All of this can be done easily from the subscription confirmation email or by accessing the subscription management portal we provide to our customers.

 

 

Confirmation email and reminders

 

Once you complete a subscription:

 

📧 You will receive a confirmation email with all the details of your subscription (product, price, frequency, and upcoming charges).

📧 Before each new shipment, you may receive reminder notifications so you are always informed about the next charge and delivery.

 

 

Cancellations

 

You may cancel your subscription at any time before the next billing cycle.
If the cancellation is made after an order has been processed, that order will proceed as normal, and the cancellation will apply to future shipments.

 

We do not apply hidden fees or cancellation penalties.

 

 

Customer Support

 

If you have any questions or need help managing your subscription, you can contact our customer support team. We will be happy to assist you and answer any questions related to your subscription.

 

 

Commitment to transparency

 

At Orlenne Couture., we are committed to providing a clear, honest, and easy-to-use subscription system. Our goal is for you to enjoy our products with complete peace of mind and confidence.